Refund and Replacement Policy
Contact support promptly if delivery fails or the delivered product does not match the confirmed order specifications.
Potentially eligible cases
A request may be reviewed when reported within the stated warranty period.
- The order was paid but the product was not delivered
- The delivered product materially differs from the confirmed SKU specifications
- Initial access fails before the buyer changes credentials or account settings
Common exclusions
Eligibility may be denied after credentials, billing, GEO, security settings or assets are changed; when the wrong product or region was ordered; or when a restriction results from buyer activity, creatives, policy violations or an incompatible login environment.
How to request a review
Contact live chat with the order ID, a concise description and relevant evidence. Do not publish credentials. Support will verify order records and may request limited diagnostic information.
Resolution
Approved cases may receive replacement inventory or a refund, depending on availability and the confirmed defect. Any refund is returned through an available original payment route where technically possible.